Refund Policy

We offer a 30-day window for you to request a refund on eligible purchases:

Eligibility: Refund requests must be made within 30 days of the original purchase date. After 30 days, we regret that we are unable to offer a refund.
Services: If you are not satisfied with a service provided by Polly2Studios, please contact us within 30 days of the service date. We will work with you to resolve the issue, and if a satisfactory resolution cannot be reached, a full or partial refund may be issued.
Products: For digital products or assets purchased from Polly2Studios, refund requests must also be made within 30 days of purchase. Refunds for digital products will only be granted if the product has not been downloaded or accessed.

Here’s how to request a refund and what to expect:

How to Request a Refund: To initiate a refund, please contact our support team at [Your Contact Email] with your order details and the reason for the refund request.
Processing Time: Refunds will be processed within 3-7 business days from the date of approval. The refunded amount will be credited to the original payment method used during the purchase.

Certain items and services may not be eligible for a refund:

Customized Services: Services that have been customized to meet specific client requirements may not be eligible for a full refund. In such cases, we will assess the work completed and determine an appropriate refund amount, if applicable.
Downloadable Products: Once a digital product has been downloaded or accessed, it is no longer eligible for a refund.

Customer Support Status